We now offer online remote desktop, laptop, and smartphone support through the software AnyDesk Remote Desktop App, available at https://www.anydesk.com.
AnyDesk Remote Desktop App application is a secure way to connect to multiple devices. It allows us to help customers and clients remotely from our office by installing software on PCs and Macs and configuring email on smartphones.
Anydesk Remote Desktop App can be installed on Apple MACs, IOS devices, and TvOS, Windows OS, Linux OS, and Android OS.
We offer Online remote support to anyone with issues and to any computer or laptop (PC & MAC) we build or fix.
- Low-level Malware and Virus Clean-up.
- OS and Software Performance tune-up.
- Software installations
- OS updates.
- Disk space clean-up.
We can fix almost any problem through remote support sessions, as long as the problem is not hardware-related or a corrupted operating system; these issues would require us to be in front of the PC or MAC. It must then come into the shop.
Other examples include malware and viruses that can only be removed by cleaning the PC using a Boot CD or USB Drive. This requires physical access to the PC or MAC.
If you subscribe to our monthly remote support contract subscription for $19.95 a month. You get 8 remote support sessions per month.
What is AnyDesk?
AnyDesk is a remote desktop application that works on multiple platforms (Windows, MacOS, Linux, Android, and ISO devices). It allows us to help you remotely Access devices from PC to Mobile phone and/or tablets. Give us a wide range of support options.
It is a very popular platform, and it is very secure. It is also affordable for us. I have three active concurrent sessions at one time, and I put the agents on multiple systems. Our company’s account is in our address book, allowing us to remotely access your PC when you call us.
You can download AnyDesk from https://www.anydesk.com.
Why remotely support?
Diagnose, repair, and recovery can be quicker if we can remotely access the logs and the system itself. Many common problems can be fixed remotely, so there is no need for an on-site technician and/or to bring the system into the shop.
Our most common problems involve showing customers how to configure email on their system, install a printer, set a printer as a default printer, and so on. Many common viruses, malware, and spyware can be repaired remotely.
Remote support also allows technicians to work without clients or customers getting in their way. The client or customer, if they choose, can go off and do other work while the technician tries to fix their issue.
Another big benefit is that if the client or customer needs a computer during the day or in the evening, the technician can work on the system during the client or customer’s downtime as long as the technician has administrator rights. This allows for more productive workflows.
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